To create an Alias:

1. Access your SMT 5.0
2. Navigate to, “Mail Services > Add > Setup Email Forwarding.”
3. Enter a username into “Alias Name“
4. Select the intended domain for the forwarding account.
5. Select an existing POP3 account or enter an external mail account to designate the forwarding destination.
6. Click, “Add New Alias” to secure forwarding from “Alias Name” to “Alias To.”

To delete an Alias:

1. Access your SMT 5.0
2. Navigate to, “Mail Services > Manage > Manage Email Forwarding > View Aliases.”
3. Select the alias domain and click, “View Aliases“
4. Click the username of the forwarding account (alias) to remove it.

For Windows Fully Managed Plans (only):

To create an Alias:

To setup email forwarding you will need to follow these simple steps.

1. Log into your Online Imail Interface by going to //yourdomain.com:8383or //mail.yourdomain.com:8383
2. Locate the pull down menu that says either Administrative Account Options 
3. Within that menu go to Alias Administration
4. Choose ADD, fill in the necessary information
5. Click Save

You have now setup this particular email account up for Email Forwarding.

To delete an Alias:

• Log into your Online Imaill Interface by going to //yourdomain.com:8383or //mail.yourdomain.com:8383
• Locate the pull down menu that says either Administrative AccountOptions
• Within that menu go to Alias Administration
• Choose the email alias from the drop-down menu you wish to delete.
• Choose Delete

Your computer’s IP or firewall’s IP address could be blocked by the server. This happens when someone from the above mentioned IP addresses attempts to access unauthorized ports by means of scanning or attempting to gain root-level access. When this happens the offending ip address is blocked in our managed firewall services. If you believe this is the case do the following:

1. Attempt to access your domain from the computer in question. Note any messages.

2. Attempt to access your domain from a machine with a different IP address (preferrably off the network).

If you’re unable to access the site from within your network but can access it

outside chances are that ip address is blocked by the server.  Obtain your IP addresses that can not access the server at AIT (you can use services such as whatismyip.com to determine your IP address) and provide that to AIT via a trouble ticket.

From user@hotmail.com Wed Oct 2 07:51:54 2002 (Not Important – email address easily forged)

Return-Path: user@hotmail.com(Return path – not important – easily forged)

Received: from hotmail.com (oe55.law14.hotmail.com ) (Received from the server at hotmail.com, with an   IP address of 64.4.20.63. While the server name can be easily forged, the IP address is NOT)

by domain.com (8.8.8/8.8.5) with ESMTP id HAA29403(The domain which received it)

for ; Wed, 2 Oct 2002 07:51:53 -0400(The email address it was intended for)

Received: from mail pickup service by hotmail.com with Microsoft SMTPSVC;(More verification it was sent through hotmail servers)

date: Wed, 2 Oct 2002 04:51:23 -0700(Date/Time sent)

X-Originating-IP: (IP address of the originating SERVER)

From: "betty w." user@hotmail.com(Again, easily forged)

To: "Person's name"

Subject: Re: IF YOU GO LAST MESSAGE

Date: Wed, 2 Oct 2002 07:45:53 -0700

MIME-Version: 1.0

X-Mailer: MSN Explorer 7.02.0005.2201

Content-Type: multipart/alternative; boundary="----=_NextPart_001_0001_01C269E7.BC0066E0"

Message-ID:

X-OriginalArrivalTime: 02 Oct 2002 11:51:23.0060 (UTC) FILETIME=

So what does this tell us? It tells us that a user, whose IP address is 64.4.20.63, at hotmail sent an email to the customer.

What it does not tell us for sure is if the user is actually user@hotmail.com. Often the usernames are forged.

Need additional help? Use the header analyze features on this site.

When setting up your e-mail program(s), the following settings will most likely be used when configuring the program.

1. Incoming (POP3) Server:
   • yourdomain.com (NOTE: DO NOT put ‘www’ or ‘pop’, etc. in front of the domain!)
2. Outgoing (SMTP) Server:
   • yourdomain.com (NOTE: DO NOT put ‘www’ or ‘smtp’, etc. in front of the domain! The exception is with all Fully Managed Windows Servers, excluding the Business/Reseller III, you will need to use mail.yourdomain.com)**Some Internet Access Providers require you to use their SMTP server.
3. POP3 account/user name:
   • Fully Managed Linux – youraccountname / Fully Managed Windows – youraccountname@yourdomain.com (This would be the name of the email account you created)
4. POP3 account/user password:
   • This is the password for the POP email account that you have created.

Below is how to configure some of the popular client side email applications.

Netscape Mail

Open Netscape Browser

Go to Options menu bar and choose Mail and News

• Preferences
• Choose the Servers tab:
  • Outgoing SMTP should be the mail server address of your dial-up company
  • Incoming POP server should be yourdomain.xxx (substitute your domain name)
  • POP3 username is the account you set up in your IMail Administration Page
  • Click the Identity tab:
  • Enter your name
  • Enter your full e-mail address
  • Enter your reply e-mail address
  • Click Apply

Microsoft Office Outlook

1. Open Microsoft Office Outlook.
   •     
2. From the File menu, choose Add Accounts….    
3. Select the Manually configure server settings button, and click Next …    
4. Choose the Internet Email button.    
5. Fill your information as follows…    
6. On the right hand side, choose More settings…    
7. Click the My outgoing server (SMTP) requires authentication…and make sure the Use same settings as my incoming mail server is selected.

Outlook Express

1. Open Outlook Express
   •     
2. If the Internet Connection Wizardpops up, skip to step #5. Otherwise go on to step #3.
3. From the Tools menu, choose Accounts.
   •     
4. Click the Add button, and choose Mail.
   •     
5. In the Display name box, type in your name, and click the Next > button.    
6. Select I already have an e-mail address that I’d like to use. (You may not have to do this)
7. In the E-mail address box, type in your email address, and click the Next > button.    
8. Click the down arrow on the drop-down list and choose POP3.
9. In the Incoming mail (POP3,IMAP or HTTP) serverbox, type ‘yourdomain.com’.
10. In the Outgoing mail (SMTP) serverbox, type ‘yourdomain.com’.
11. Click the Next button.
    •     
12. In the Account namebox, type in your email address.
13. In the Passwordbox, type in your password.
14. Check the box next to Remember passwordif you would like your password to be saved.
15. Click the Next > button.
    •     
16. Click the Finish button.
    •     
17. Click the Close button.
    •     

Netscape Communicator Mail

1. Open Netscape Communicator
2. Go to Edit menu and choose Preferences
3. Click on Mail and Groups and the + sign adjacent to it
4. Click on Identity and enter your name and mail address
5. Click on Mail Server and enter the following:
   • Incoming POP should be yourdomain.xxx (substitute your domain name)
   • Outgoing SMTP should be the mail server of your dial-up company
   • Choose the POP3 radio button under Mail Server Type
   • Click OK

Note that when you submit a trace route to AIT, we will review the entire trace route and specifically we will look for the mid-point or half way point between your connection and AIT’s network. There is normally a handoff between one major carrier and another major carrier that AIT may use. For example, if you perform a trace route, and you get 2 major networks, the place where it goes from one network to another is the mid-point. If there is a problem on AIT’s side of the mid-point, AIT will contact our carrier(s) that can help address the issue you may be having. However, if you see problems, time outs or any *’s before the mid-point, then it is best to contact your internet service provider and have them determine why that is occurring because they own relationships with the carrier(s) that are timing out.

If you are having intermittent problems accessing your dedicated server or web hosting account, please run a trace route as follows:

1. If you have a Windows XP, Windows Vista, or Windows 7 PC:
2. Click start icon, then in the search box, or in the ‘run’ option, type ‘cmd’.
3. This opens a DOS prompt.
4. At the DOS command line, type tracert yourdomain.com where yourdomain.com is your domain name.
5. Your screen may output information that looks like:Tracing route to example.com over a maximum of 30 hops:1 – 123 ms – 123 ms -123 ms – 38.1.1.12 – 147 ms – 145 ms -182 ms – fayetteville.nc.pop.psi.net3 – 170 ms – 134 ms -134 ms – 207.124.104.544 – 123 ms – 123 ms -123 ms – example.com
6. You can copy and paste the results into a trouble ticket as needed.
7. If you have an Apple device, such as an iMac, MacBook Pro, etc:
8. Open a terminal window.
9. Type the following at the prompt. Replace ‘domain.com’ with your domain name.>traceroute domain.com
10. If you cannot open a terminal window, you can do the following instead:
11. Open the Applications folder.
12. Open the Utilities folder.
13. Choose Network Utility.
14. Click on the Traceroute tab and enter in the domain you want to query.

Email Addresses:

When creating usernames for your email accounts, the username should be created in all lowercase letters. When the username is created in this manner, the recipient will receive the email despite the capitalization of the username. However, even if you do create it with UPPERCASE letters it will not matter anyway. It is just good practice to keep it lowercase. Passwords are case sensative. Make sure you clearly document your passwords as this will affect the users ability to login. If not entered exactly as it was created,  access will be denied.

For example, if the username is created as mymail@domain.com, then the recipient can receive email if the email address is entered as MyMail@domain.com, Mymail@domain.com, mymail@domain.com or any other deviation of the letter format.

Password:

Passwords are case sensitive.  If you create a password with the password of “REST”, then the entering the password of “rest” in your email client/program, will result in an error.

Note: The screenshots and information below are for iOS7 and iOS8

Step1: Navigate to your Settings on your iPhone and select Mail. Select Add Account.

Step2: In the  Add Account screen select Other.

Step3: Enter the information associated with the email account you wish to add.

Step4: In the New Account section your iPhone will automatically try to set this up as a IMAP account but you will need to set this up as POP by selecting POP in the menu screen. You should not have to reenter your information.

DO NOT enter your username and password for Outgoing Mail Server, your host name will be the domain associated with your email account with smtp. in front of it.

Step5: You will see a screen that will prompt you to attempt to connect without SSL, select Yes.

Step 6: The SSL prompt it will ask twice, and the verification process takes about 3 to 5 minutes

Once it has verified the email account it will go through a checklist and then revert back to email Account Screen.

The new email account you have added will appear in the list.

The Default Outgoing Port for SMTP is Port 25. If you require a different Port to be used you will need to click on the email account, and select the Outgoing SMTP Server.

Step7: Click on the On option for the selected email account.

Step8: On the screen below if you need to change the Port setting you will enter the number of the Port below. Once you have your iPhone will need to verify the Port change. Once it has verified the change, you are done.

1. Proceed to the settings section in your phone.
2. Select Manage Internet Email
3. Select Add
4. Select Other
5. Now enter your email account settings, the image below is what you should see.

It will validate, now your email is configured on your phone.

Exchange Email

• Tap settings
• Select Mail, Contacts, Calendars
• Select Add Account
• Select Microsoft Exchange
• Enter your Email address, Domain, Username, Password and a description that you wish to call your account (such as work)
• If required, enter the Server name
• Decide what you want to sync – Mail, Contacts and/or Calendars
• Your account will now be configured

Gmail/Yahoo Mail/AOL

• Tap settings
• Select Mail, Contacts, Calendars
• Select Add Account
• Select Gmail, Yahoo Mail or AOL
• Enter your Name, Email address, Password and Description (ie., personal account)
• If your account is found, you’ll be ready to send and receive emails right away

MobileMe

• First you’ll need to set up a MobileMe account. Head to the MobileMe website to do this.
• Once you’ve set up a MobileMe account, you’ll need to set it up on your iPad. To do this, tap settings from the home screen
• Head to Mail, Contacts, Calendars and then add account
• Select MobileMe from the type of account
• Enter your account information (name, username, password and account description). Tap save
• You can then select what you’d like to sync using your MobileMe account
• You’ll need to activate the ‘Find my phone’ feature in the Mail, Contacts, Calendars settings if you want to be able to find your phone when it’s lost or stolen. From here, head to Fetch New Dataand ensure it’s turned on
• If you already have contacts and calendars saved on your iPad, you can merge these with the MobileMe account – you’ll be asked if you’d like to do this when you set the account up.

If you have any other kind of email to set up on your device, select Other from the Add Account settings menu and follow the same instructions noted above for Gmail/Yahoo Mail/AOL, but be sure to input your incoming and outgoing email server info.

Your incoming and outgoing mail server settings will be:

Incoming/Outgoing:

Hostname: Domainname.com

Username: User

Password: *****

AIT’s environment are traditionally PCI compliant, however from time to time, different PCI scanning services may show an alert for some customer accounts.  If you have a PCI compliance scanning provider, and there are medium or high alerts that you wish for AIT to review, please ensure you provide us with the report via trouble ticket.  You can upload the report to your server via FTP or file manager, and then submit a trouble ticket for us to review your PCI compliance report.