If you want to use a non standard homepage name other then index.htm or index.html on your Fully Managed Linux plan, then you will need to add the name of the page to your directory listing in your main Apache configuration file named httpd.conf.

1. Login to your account with FTP
2. Navigate to the /usr/local/etc/httpd/conf directory.
3. Copy the httpd.conf file to your local PC.
4. Open up your httpd.conf file and do a search for “DIRECTORYINDEX”.
5. Add your homepage name to the line that looks similar to the following:DIRECTORYINDEX index.wml index.html homepage.html index.shtml homepage.shtml index.php
6. Upload the edited file to your site.

For Windows Fully Managed Accounts:

By default, when you go to your site in a browser, Windows will attempt to load these files, in this order.

• default.asp
• default.html
• default.htm
• index.htm
• index.html
• index.asp

If none of these files are present, the server will display the “Directory Listing Denied” error. If you prefer to have another page to load automatically, then you would need to contact us by submitting a trouble ticket so we can add them to the directory listing on your server.

1. Open your Internet Browser.
2. In the address bar put ftp://domainname.com/
3. You will be prompted for your username and password.
4. Once you are logged in, you will see the files in a format much like you do when you browse your local PC files.

You will be able to use many functions such as drag & drop, copy, paste, cut, and delete by right clicking on the individual icons.

NOTE:  It is not recommended by AIT to utilize your browser in this manner as it does not have full support for FTP commands, as some specific FTP applications do.

LINUX FULLY MANAGED HOSTING ACCOUNTS – LIVE EDIT

1. Open the FrontPage application.
2. Under the File menu, click on “Open Web”.
3. A pop box will appear, enter the domain’s URL without the www extension; for examplehttp://domainname.com
4. Another pop box will appear for the username and password, enter the FTP username and password assigned for that domain’s FrontPage extensions; for exampleusername: usernamepassword: password
5. You are now connected to your domain through FrontPage via http (port: 80). You can now design the web pages as desired or open the files from your local computer and upload them to your domain.

WINDOWS FULLY MANAGED HOSTING ACCOUNTS – LIVE EDIT

1. Open the FrontPage application.
2. Under the File menu, click on “Open Web”.
3. A pop box will appear, enter the domain’s URL without the www extension; for examplehttp://domainname.com
4. Another pop box will appear for the username and password, enter the FTP username and password assigned for that domain’s FrontPage extensions. Be sure to include the “nt\” in front of the username. Otherwise, you can not connect to FrontPage; for exampleusername: nt\usernamepassword: password
5. You are now connected to your domain through FrontPage via http (port: 80). You can now design the web pages as desired or open the files from your local computer and upload them to your domain.

FULLY MANAGED HOSTING ACCOUNTS – PUBLISHING

Note that the above steps will open the site in LIVE EDIT mode. To publish an existing FrontPage Web from your local machine to the server, follow the instructions below:

1. Open your site you have created on your machine with FrontPage.
2. Under File, select publish web.Next, type in the location to publish your web:http://yourdomain.com or http://your.ip.add.ress.    

This file should be left in your /www/htdocs or /www directories.  If you delete it, it will be recreated, so please do not alter the file.  The anti-virus and anti-malware system is created to help prevent threats to our customers and to keep your web hosting experience prosperous.

AIT’s environment are traditionally PCI compliant, however from time to time, different PCI scanning services may show an alert for some customer accounts.  If you have a PCI compliance scanning provider, and there are medium or high alerts that you wish for AIT to review, please ensure you provide us with the report via trouble ticket.  You can upload the report to your server via FTP or file manager, and then submit a trouble ticket for us to review your PCI compliance report.

Since your domain will not work during this time, AIT provides you with your IP address.   This is a 4 section number that you can type into the web address of your browser instead of a domain name. It looks something like this: 216.117.191.30 which is AIT’s IP address.

Even though your web address will not resolve until propagation has finished, you can still access your site in a web browser. Type your IP address into the address text box in your browser and you will be able to see your site. This will enable you to upload your files using an FTP client, preview them, beta test and configure them before the rest of the world knows about your site.

1. Right click on the Internet Explorer icon, located on your desktop.
2. Select Propertiesfrom the menu that appears.
3. Click on the AdvancedTab.
4. Ensure that there is no check next to the Use Passive FTP option. If there is a check remove it.    
5. Click the Applybutton at the bottom of the window.
6. Close the window.

If your are trying to gain FTP access to your site through Dreamweaver follow these steps to ensure Passive FTP is disabled..

1. Click on Site in the menu bar.
2. Select your site from the list that displays.
3. Highlight the Remote Info option on the left of the window.
4. You will see the Use Passive FTP option ensure there is no check next to this option.    
5. Click the OK button.

If you are using any other FTP program you can scan through the different settings until you find the Passive FTP option. All you have to do is ensure that it is disabled.

1. Start up WS_FTP Professional, you should be prompted with the Connection Wizard.
2. Enter in the Site Name, then click on Next
3. For Connection Type, select FTP, then click on Next.
4. For Server Address, enter in the domain name or the IP address of your domain or server, then click on Next.
5. Enter in your Username and Password in the boxes, then click on Next.
6. You will be on the Finish Screen, there will be a checkbox in the area for Connect to this site**. You can click Finish and WS_FTP Professional will attempt to connect to the server.**Note: If you’re trying to connect to a Virtual Host, you will need to follow these steps.Click on the Advanced button, this will open up the Site Options.
7. Goto Startup, now for Remote Site Folder, enter in your domain name here, then click on Ok. Then click on Finish to connect to the server.

If were not prompted for the Connection Wizard, you will need to follow these steps.

1. In the Address area, enter in your domain name or IP address.
2. Then in the UserID section, enter in your Username
3. Then in the Password section, enter in your Password
4. Now click on the Green “Go” button in the Right-Hand corner of the WS_FTP Professional screen.

For Windows Fully Managed Plans:

1. Start up WS_FTP Professional, you should be prompted with the Connection Wizard.
2. Enter in the Site Name, then click on Next
3. For Connection Type, select FTP, then click on Next.
4. For Server Address, enter in the domain name or the IP address of your domain or server, then click on Next.
5. Enter in your Username (usually “nt\” followed by the username) and Password in the boxes, then click on Next.
6. You will be on the Finish Screen, there will be a checkbox in the area for Connect to this site**. You can click Finish and WS_FTP Professional will attempt to connect to the server.**Note: If you’re trying to connect to a Virtual Host, you will need to follow these steps.Click on the Advanced button, this will open up the Site Options.
7. Goto Startup, now for Remote Site Folder, enter in your domain name here, then click on Ok. Then click on Finish to connect to the server.

If were not prompted for the Connection Wizard, you will need to follow these steps.

1. In the Address area, enter in your domain name or IP address.
2. Then in the UserID section, enter in your Username (usually “nt\”, then the Username)
3. Then in the Password section, enter in your Password
4. Now click on the Green “Go” button in the Right-Hand corner of the WS_FTP Professional screen.

TOP LEVEL DOMAIN ONLY:

Domain: domainname1.com

Username nt\webadmin@domainname

Password: *******

NOTE: Review the username field. See that we are not using the full domain for the username, but only the first 20 characters, beginning at the “w” of webadmin. The system only accepts the first 20, and will not allow you in with anything else.

NOTE: If you are attempting to login as a general user, the username is nt\user without the domain identifier behind the user.

Example

Domain: domainname

username: nt\user

password: *******

VIRTUAL HOST DOMAINS ONLY:

Domain: domainname

Username: nt\webadmin@domainname

Password: *******

NOTE: If you are attempting to login as a general user, the username is nt\user without the domain identifier behind the user.

Example

Domain: domainname

username: nt\user

password: *******

NOTE: Select the STARTUP tab on the WS_FTP, and set the INITIAL STARTUP FOLDER to the domain name (i.e., domainname2.com). If you are using another type of FTP Program, attempt to pass the domain name in a format such as this in the area which you input the site or location to publish:

domainname/domainname

If you run into any problems with passwords not working, simply reset the password and it will allow you in. You can even reset it to the SAME password.

Remember, without the nt\, you will not be able to login to your account, no matter what type of login it is. For virtual hosts you need to put the domain name of the virtual host in the startup folder so you can access in.

Where do I upload?

• Now that you’ve gotten your login information and your server is fully provisioned, where do you upload your files?
• When in your FTP client such as WS_FTP, FlashFXP, CuteFTP, etc, or in Dreamweaver and FrontPage, make sure you are uploading your files into the following location: /www
• You must upload your files into the above directory in order for them to be accessible by anyone going to your website. If you place your files in other locations, you will not be able to see them or possible call them in the browser.
• Also if you’re using CGI scripts, these will need to be placed in the following location: /www/cgi-bin/This is because the server will look for CGI/Perl scripts in the aforementioned location.
• If you have any Database files you would place those files in the following location: /www/db/Again this is because the server is pre-configured to look in the aforementioned location for database files.