From time to time, your Self Managed Dedicated Server may need to be rebooted. If you are unable to reboot your server remotely, AIT’s staff can reboot your server within 1 hour of receiving your reboot request. For faster service you can purchase our Premium Technical Support service. This service allows your support request to be directly handled by Tier2 support, and gives you a 30 minute response.
For the server reboots, we ask that you submit a support ticket through the Online Customer Care Center located at https://order.aitcom.net