If you are reviewing this Customer Service Library entry, your account may have been deactivated or in the process of being reviewed for deactivation.
AIT’s automated system, which includes our patent-pending technology, reviews the resources that your shared hosting account uses. This includes overall data transfer, bandwidth, traffic by protocol and server resources including RAM, CPU and disk space usage. In this automated system, it informs our Customer Service and Sales departments of usage by customers on shared servers that may be using more resources than should be allowed. According to AIT’s Acceptable Use Policy or AUP, AIT can monitor and disable accounts at it’s discretion if there are threats to the overall system stability. We’ve found these thresholds to be very valuable in obtaining maximum uptime for our customer’s accounts.
In an effort to keep the maximum uptime for our servers, and all the businesses that host with AIT, AIT offers recommendations on when to upgrade your account based upon usage. If you’re received an email recently from our Customer Service or Sales Department regarding the excess usage of those shared resources, please review your site, it’s content and the resources it is using. Sometimes, these issues can be corrected very simply with code changes. Other times, these sites may be so successful that only an upgrade to a managed or self managed dedicated server is the only resolution. AIT does take these notices seriously as our automated system will deactivate customer accounts that are using more resources than our thresholds allow.
If you have specific questions regarding where the usage is coming from, please consult your webmaster, or systems administrator first. If you have further questions, please contact AIT’s Sales or Customer Service Departments.