If you ever need to place a ticket, visit AIT.com and log into “My Account” (top of the page).
For hosting issues:
- In the Left hand margin, click “Ticket Support” under the “Customer Service” heading.
- Choose, “Submit ticket” to create a new ticket, or “View tickets” to see your history and/or add a comment.
- Place request or insert update and click “Submit.”
For domains issues:
- Navigate to “Domains Management”
- Click on “Support (blue drop-down) > Contact Us > Ticket History.”
- Choose, “Submit ticket” to create a new ticket, or “View tickets” to see your history and/or add a comment.
- Place request or insert update and click “Submit.”
The ticket system is in place for ease and efficiency. Unlike emails to support@website-dev.ait.tools, each ticket has all of the account information embedded right in. This helps us know what accounts we are dealing so our team can best coordinate a swift response.
Reseller Note: As a reseller, you can have your customers add you as an authorized user to their account so you can login and submit trouble tickets directly. When you (or a customer) logs in at website-dev.ait.tools to “My Account,” there is an option on the bottom left menu to “Add Authorized User.” This will give you access to the support system.