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How do I enable cookies in my browser?
A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. The main purpose of cookies is to identify...
Does AIT support PTR records?
Yes we support Pointer Records, also known as Reverse Domain Name System Name resolution. This is the opposite of the standard DNS query. Most of the time, the DNS is queried with a domain name to return the host's IP address....
How do I change my billing address, email address or phone number?
For Domain Registration Customers, you'll do this through the Domain Management Tool: Proceed to the DMT at https://dmt.aitdomains.com (or for Domain Resellers, proceed to https://yourname.nameservices.net) Login with your username/password. Click...
What name servers do I point my domain to in order to utilize my URL Forwarding plan?
To utilize the URL Forwarding plans you will need to point your domain to the following name servers. Primary name server: ns0.nameit.net (This is a zero, not a capital "O") Secondary name server: ns1.nameit.net
What information do I need to include on a notarized letter to AIT / AITDomains to make changes on my account or to take over an account?
AIT may require a notarized letter on company letterhead, signed by a corporate officer/representative to make changes to an account. For example, if your email address on file is no longer applicable and you don't have access to it in order to retrieve a new...
Where do I go to submit PTS tickets?
Log in to your Online Customer Care Center at https://order.aitcom.net/. On the left Menu go to Ticket Support under the Customer Service menu. Click on Submit Ticket, which is located at the top-center of the screen. Fill out the...
How do I change domain ownership / registration of a domain name to another person?
If you currently own a domain name that is registered with AIT and want to move it to another individual, you will need to complete a Change Domain Ownership document. The form must be submitted to AIT with all the necessary information. The form can be...
How do I transfer my domain name registration to AIT from another registrar?
Before you begin Transferring your domain registrations to AIT is easy. Ensure you follow the 4 steps below. The domain registration is current and the contact information is up to date with the losing registrar. The domain is not set to private registration. The...
How to Transfer Away from AIT
This FAQ is created for people who wish to transfer their domains away from AIT.com. If you have already initiated a transfer request away from AIT, your new registrar will request an authorization code or EPP code. There is currently no button or...
Why does my domain name not work after it has expired?
If you have been sent to this FAQ by a customer service representative, then it is possible your domain name has expired. Fortunately, you may still be able to reactivate your domain name. Here is the information you will need to proceed: If your domain name expired...