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How do I install WordPress?
SMT 6.0 Installation of Wordpress Login to your SMT. Navigate to "Web Accounts" then "Website Manager". Click the action icon under the TLD you wish to install Wordpress for (if you're installing it for a virtual host, still click the action button for the TLD). When...
How do I create a subdomain name using my SMT 5.0?
This is basically adding a virtual host, but just slightly different. LINUX: Log into your Server Management Tool at https://order.aitcom.net/ Select Web Services on the left hand side. Select Add Virtual Host. Type in ..com . You can leave the Home Directory...
What do I do if I receive a 550: Relaying Denied error?
The error message 550: Relaying Denied can be received from one of several ways. It can be received through either your ISP or through the mail server here at AIT. Here's how you can tell where this error message is coming from. Did you pop for...
How do I password protect directories in my SMT 5.0 for my fully managed server?
This option is a powerful tool in making parts of your web site secure either for personal or commercial reasons. Following the following instructions will help you in setting up the password-protected areas. Steps for Linux: Open your site in your FTP client and...
Why was I charged two different prices for my hosting account?
If you have just made a purchase of an AIT Hosting plan, you will notice that your Account will have a two charges on it: one for the cost of the server and one for a smaller amount. The first charge is a pre-authorization charge, which ensures the credit card is...
What is SMT 6.0 for Linux and how do I get it?
The questions below are meant for Linux fully managed web hosting (both shared and dedicated) customers. These FAQ's should address immediate questions you may have about SMT 6.0, however do not hesistate to call, chat, or submit support tickets with...
How Do I Manage FTP Users in SMT6?
FTP & File Management Access FTP Management from the SMT by clicking on "Web Accounts", then "Website Manager", then the "Actions" icon on the right, then click "Files/FTP". From here you can create and edit FTP users, use our web based file manager, create...
How do I change my SMTP port in my email client?
If you can't send email and you're using a commercial ISP (Comcast, ATT, Sprint, Verizon), they may be blocking SMTP port 25. This port is standard for sending email. But it's also standard for sending spam, so ISPs often block it. In order to send email...
Does AIT support MX record changes?
Yes, AIT supports MX or Mail Exchange records in DNS for our fully managed customers. MX Record Overview https://www.youtube.com/watch?v=GiPJhYNE1Yo&embeds_referring_euri=https%3A%2F%2Fwebsite-dev.ait.tools%2F&source_ve_path=MjM4NTE&feature=emb_title If...
How do I SSH to my Cloud Server?
SSH from a Windows PC to your Cloud Server To log into your Cloud Server from a Windows PC, you will need to havean SSH client, installed on your computer. AIT recommends PuTTY, which is a 3rd party application. You can download that here. If you choose to use...