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How can I change the amount of memory that PHP uses?
The amount of memory that PHP uses is controlled by the php.ini file. The php.ini file is located in /usr/local/lib directory. In this file, if you want to change the alloted memory for script execution, you need to find a line that looks like the following:...
Can I edit my php.ini file?
If you are on AIT's Fully Managed Linux accounts, the answer is yes. The file is located in the /usr/local/lib directory. The php support on our servers is compiled into the Apache (HTTP) daemon. Thus, the changes made to php.ini will be read in. This file is normally...
Does AIT provide a backup solution for Fully Managed accounts?
Yes, ensuring that your data is available 24/7 is AIT's top priority. In the event of a crisis, AIT can restore your data from our "Always On" disk-to-disk backup solution. AIT's backup software offers comprehensive backup, restore, and recovery...
Where are my MySQL databases stored at on my Linux Fully Managed Hosting account?
**NOTE: If your MySQL database is on 216.117.152.174 or 216.117.144.36, then you will not see your MySQL data directory. You will need to utilize phpMyAdmin to manage and manipulate your MySQL data. If your MySQL database is local to your web hosting...
Where do I go to submit PTS tickets?
Log in to your Online Customer Care Center at https://order.aitcom.net/. On the left Menu go to Ticket Support under the Customer Service menu. Click on Submit Ticket, which is located at the top-center of the screen. Fill out the...
Why can I access my site from my connection at home but not from my job’s network computers?
The explanation below is not always the case, however it is one possible issue that can be tracked and confirmed or denied very quickly. Your computer's IP or firewall's IP address could be blocked by the server. This happens when someone from the above mentioned...
How do I upgrade or downgrade my web hosting account?
To upgrade or downgrade an account, you may contact AIT Customer Service via phone at 1-877-209-5184 so we can assist you. Alternately, You may also log into the Online Customer Care Center, and select "Upgrade/Downgrade account". All Upgrades/Downgrades are done...
What is a 304 web server error?
The 304 error is somewhat misleading. The Apache logs it as an error, but it's really this: Someone visits your site today, and tomorrow, they go back to your site. When they do, their local system connects with your server, and then the server tells the local machine...
Where can I get an SSH client?
The list below are a few places that you can get an SSH client (one that will run on your local machine). These locations are not affiliated with AIT, and are either free or low cost websites. //www.chiark.greenend.org.uk/~sgtatham/putty/download.html...
What is a trace route and how do I use it?
A "trace route" or "traceroute" is a system which traces, hop for hop, all the jumps you take from your internet connection to the destination. The first few hops are usually through your service provider's network. The hops from there are usually through the...