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Where can I get an SSH client?
The list below are a few places that you can get an SSH client (one that will run on your local machine). These locations are not affiliated with AIT, and are either free or low cost websites. //www.chiark.greenend.org.uk/~sgtatham/putty/download.html...
How do I use an Internet Browser to FTP to my website?
If you would like to use an Internet Browser (i.e. Microsoft Internet Explorer or Mozilla Firefox) to FTP to your server you will need to follow these steps: Open your Internet Browser. In the address bar put ftp://domainname.com/ You will be prompted for your...
Where do I go to submit PTS tickets?
Log in to your Online Customer Care Center at https://order.aitcom.net/. On the left Menu go to Ticket Support under the Customer Service menu. Click on Submit Ticket, which is located at the top-center of the screen. Fill out the...
How do I create a DSN in the SMT 5.0 for Windows for an .mdb not in the db folder?
A DSN can be created through the SMT / cpanel for AIT's Fully Managed Windows hosting platform. In AIT's Fully Managed Windows hosting environment, we have created a database folder, especially for your database files. We would recommend that you put your...
Does AIT support ASP.net application pages on my Fully Managed Windows server?
Yes. You can use ASP.net application pages on our Fully Managed Windows platform; however, there are a few configuration modifications that needs to be made. The folder you have uploaded the .aspx page to needs to be set to an Application Folder. The folder you have...
What is a trace route and how do I use it?
A "trace route" or "traceroute" is a system which traces, hop for hop, all the jumps you take from your internet connection to the destination. The first few hops are usually through your service provider's network. The hops from there are usually through the...
What is vDNS or Virtual DNS?
vDNS or Virtual DNS allows you to use your own domain name as a "Virtual Nameserver". Instead of using AIT's name servers (ns0.aitcom.net, ns1.aitcom.net, and ns2.aitcom.net) you would instead use ns0.yourdomain.com or ns1.yourdomain.com. You can set this up by...
Are email addresses and passwords case sensitive?
In short, Email addresses ARE NOT case sensitive and Passwords ARE case sensitive. Email Addresses: When creating usernames for your email accounts, the username should be created in all lowercase letters. When the username is created in this...
How do I enable SSH on my fully managed Linux web hosting account?
SMT 6 SSH Installation Instructions Access your SMT-6 interface at http://cpanel.YOURDOMAIN or via the "My Account" interface. Click on, "Server Management." Click, "SSH." Click, "Install SSH." Follow the on-screen instructions. SMT 5 SSH Installation Instructions...
How do I upload/publish files through FrontPage?
To upload files to your domain through FrontPage, please follow the below instructions. The instructions are broken out to explain the procedure for Linux accounts, and Windows accounts. PLEASE NOTE THAT BUSINESS BASIC AND STARTER SITES DO NOT HAVE FRONTPAGE...