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How do I create passwords that are easy to remember, but hard to crack?
Remembering passwords can be difficult, however AIT has provided some instructions below that will ensure you can have passwords on your account that are easy to remember, yet hard for hackers to crack. AIT recommends that you to use a password that contains numeric...
Can I edit my php.ini file?
If you are on AIT's Fully Managed Linux accounts, the answer is yes. The file is located in the /usr/local/lib directory. The php support on our servers is compiled into the Apache (HTTP) daemon. Thus, the changes made to php.ini will be read in. This file is normally...
What is Phishing? How do I protect myself from it?
What is Phishing? Phishing is the act of sending an e-mail to a user while falsely claiming to be an established, legitimate enterprise in an attempt to scam the user into surrendering private information, which will be used for identity theft. The e-mail directs the...
How do I submit a support ticket for my AIT hosting plan or reopen a closed ticket?
Submitting A Support Ticket Proceed to http://website-dev.ait.tools/ and click "My Account" in the top left. At the login screen presented, enter your customer number and billing password that you set up when first creating the account in the returning...
How do I generate an SSH2 key using PuttyGen (for PuTTY)?
To create an SSH2 key using PuTTYGen, do the following: Double-click puttygen.exe, select SSH2 RSA key type, key strength is 1024 by default. Click 'Generate'. Next, move your mouse around the blank area to create "randomness" in the key...
What are the standard port numbers on Fully Managed Web Hosting accounts?
Here is a list of all the different ports for different protocols. 20,21 - FTP 22 - SSH (SSH2) 25 - SMTP 43 - Whois 53 - DNS 80 - HTTP 110 - POP 443 - Default SSL
What is a POP lock?
A POP lock is a mailbox lock that occurs due to one of the following reasons: Mail is corrupted Mailbox is substantially large Mailbox has received a large attachment Interrupted download Downloading mail from more then one location...
Can I change my web hosting operating system?
Yes, you can move your domain name from one operating system to another. To move your account from one OS to another, login to the Online Customer Care Center at https://order.aitcom.net/. There are options inside of the Online Customer Care Center to...
Where can I download and/or purchase FTP software?
FTP(File Transfer Protocol) is used for transferring files (HTML pages, graphics, etc.) to/from your server. We suggest using programs specifically designed for FTP'ing (transferring) your files. Listed below are some suggestions for FTP programs to use. Please note...
Can AIT support IPv6 when it becomes widely used?
Yes. In short, AIT's systems are ready-made for IPv6. Our network is structured to work with IPv4 and IPv6 systems together. Most internet users will never even notice a change between IPv4 and IPv6. The more providers that support IPv6, then the more systems will...

