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Why does Webalizer return a “Cannot get necessary info” error when checking the statistics on my Fully Managed Linux hosting account? | Advanced Internet Technologies

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Why does Webalizer return a “Cannot get necessary info” error when checking the statistics on my Fully Managed Linux hosting account?

Jul 18, 2023 | Linux-fully-managed-dedicated-server-plans

This error will occasionally occur for the following reasons:

  1. The log files are not enabled for either the top level domain or for the virtual hosts. You need tologin to FTP, and modify the httpd.conf file and turn the logs on for the domain in question. Hereis an example of what it would look like:TransactionLog /www/logs/access_log
  2. The webalizer.conf file for that domain does not have the correct path to the access logs like thefollowing:LogFile /www/logs/access_logYou will need to ensure that the Webalizer.conf file contains the same directory as in section 1.EX: LogFile /www/logs/access_log