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How do I use vDNS for my own nameservers? (Creating Your Own Nameserver)
As advertised, this service will provide you with the ability to register domain names with the name server information as NS0.YOURDOMAIN.COM and NS1.YOURDOMAIN.COM. The following steps will guide you through incorporating this plan into your hosting: Ensure your...
How do I configure my email program?
Email is used for communicating by "mail" with other people on the Internet. There are many e-mail programs currently being used on the Internet, please note that our Customer Service Representatives are versed in using Outlook, Netscape Mail, and Internet Mail and...
How do I use an Internet Browser to FTP to my website?
If you would like to use an Internet Browser (i.e. Microsoft Internet Explorer or Mozilla Firefox) to FTP to your server you will need to follow these steps: Open your Internet Browser. In the address bar put ftp://domainname.com/ You will be prompted for your...
What is a trace route and how do I use it?
A "trace route" or "traceroute" is a system which traces, hop for hop, all the jumps you take from your internet connection to the destination. The first few hops are usually through your service provider's network. The hops from there are usually through the...
What is vDNS or Virtual DNS?
vDNS or Virtual DNS allows you to use your own domain name as a "Virtual Nameserver". Instead of using AIT's name servers (ns0.aitcom.net, ns1.aitcom.net, and ns2.aitcom.net) you would instead use ns0.yourdomain.com or ns1.yourdomain.com. You can set this up by...
Are email addresses and passwords case sensitive?
In short, Email addresses ARE NOT case sensitive and Passwords ARE case sensitive. Email Addresses: When creating usernames for your email accounts, the username should be created in all lowercase letters. When the username is created in this...
How do I upload/publish files through FrontPage?
To upload files to your domain through FrontPage, please follow the below instructions. The instructions are broken out to explain the procedure for Linux accounts, and Windows accounts. PLEASE NOTE THAT BUSINESS BASIC AND STARTER SITES DO NOT HAVE FRONTPAGE...
How do I transfer my domain from another hosting company to AIT?
This FAQ Entry exists because the word "transfer" is commonly used when referring to transferring the hosting of a domain from one web hosting provider to another. For example, some customers start hosting their sites with other web hosting companies, and then...
What is webaudit.log?
This file is auto generated by specific, proprietary anti-virus and anti-malware application that AIT created to monitor potential threats in our fully managed environment. The data contained in this file will be reviewed and monitored by our Security team...
How do I configure email on my iPhone if I have a Linux POP mail Fully Managed account?
The following screen shots and instructions will help you setup your email on AIT's server on your iPhone 4, 4s, 5, 5c and 5s. Note: The screenshots and information below are for iOS7 and iOS8 Step1: Navigate to your Settings on your iPhone and...