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How do I configure email on my iPad?
Setting up email on the Apple iPad couldn't be simpler. Follow this step-by-step guide to learn how to configure Exchange, Gmail, MobileMe, POP3 and IMAP email on your iPad. It is very simliar to a previous FAQ entry on setting up email for the...
What is PCI?
PCI Compliance, or PCI DSS (Payment Card Industry Data Security Standard) are security procedures from the PCI Security Standards Council for merchants that accept credit cards online. This includes guidelines for user authentication, firewalls, antivirus, encryption,...
How do I configure Mac Mail for my Linux Hosting Account?
Launch Mail by clicking the Mail icon in your Dock or double-clicking the Mail icon in your Applications folder. If this is the first time you have used Mail, you will see the New Account Wizard. Click the Continue button and start with Step 6 below. If...
What is Propagation?
Propagation is the time it takes for your domain name to be recognized globally by DNS servers. It typically takes 36 hours to accomplish this process in full. Registration of a new domain name, changes to the domain name servers require an update to the...
Does Verizon block port 25?
Verizon has recently began to block port 25. What does this mean for you, our customers? This means that you will no longer be able to use our Outgoing SMTP server to send mail if you connect with Verizon. As a solution, Verizon is allowing it's customers to use their...
Is my ISP Blocking Port 25? If so what are my options?
Some Internet Service Providers (ISPs) may block port 25 for sending mail. If you have an AIT web hosting account, and you use your server with AIT to send out email, and are not able to do so, it is quite possible that your ISP has implemented a policy where...
What are the AIT nameservers?
AIT uses three different name servers for hosting plans. They are as follows: Primary nameserver: Name: ns0.aitcom.net IP: 216.117.191.20 Secondary nameserver: Name: ns1.aitcom.net IP: 216.117.186.139 Optional nameserver: Name: ns2.aitcom.net IP: 216.117.191.22 Please...
How do I configure WS_FTP Professional for my hosting account?
For Linux Fully Managed Plans: Start up WS_FTP Professional, you should be prompted with the Connection Wizard. Enter in the Site Name, then click on Next For Connection Type, select FTP, then click on Next. For Server Address, enter in the domain name or the IP...
How do I get additional IPs for my account?
There are different procedures to obtain IP address for different types of accounts. Follow the instructions below based upon the type of account that you have. FULLY MANAGED ACCOUNTS If you have an account that has an SMT (such as a Business 1 or Reseller 1 type of...
How do I update tickets in my Online Customer Care Center?
If you ever need to place a ticket, visit AIT.com and log into "My Account" (top of the page). For hosting issues: In the Left hand margin, click "Ticket Support" under the "Customer Service" heading. Choose, "Submit ticket" to create a new ticket, or "View tickets"...

