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Where do I go to submit PTS tickets?
Log in to your Online Customer Care Center at https://order.aitcom.net/. On the left Menu go to Ticket Support under the Customer Service menu. Click on Submit Ticket, which is located at the top-center of the screen. Fill out the...
How do I add a product to a specific section of MCart 2005?
Products are added in the Contents menu. Using the Add New Product option under the Products Menu does not add the product to a specific section. This option will only add that product to the store. To put the product under a particular...
How do I fix the following error when logging into FrontPage on my fully-managed Linux hosting server? The requested URL /_vti_bin/shtml.exe/_vti_rpc was not found on this server?
Login to your server via FTP. Go to /www/conf directory. Open the srm.conf file for editing. Ensure that the following ScriptAlias is present (if it is not, then please add): ScriptAlias /_vti_bin/_vti_adm/ /www/htdocs/_vti_bin/_vti_adm/ ScriptAlias...
How do I add more states to the drop down box in Mcart2005?
You can add additional states to the drop down box with the following steps. Go to the Customer menu. Select Customer Fields. Select County. Under Content, go to the Option text box and type in the state that needs to be added. Click...
How Do I Setup Email Forwarding in SMT6?
To access the advanced email functions for an email account, select the checkbox next to the mail account you wish to modify, and click Modify Email Account. This will bring you to the Email Settings page. Email Forwarding (single and mail lists) To...
How Do I Set-Up an Email Alias in SMT6?
To access the advanced email functions for an email account, select the checkbox next to the mail account you wish to modify, and click Modify Email Account. This will bring you to the Email Settings page. Creating an email alias is similar to email...
How Do I Set-Up Email Auto-Responders in SMT6?
To access the advanced email functions for an email account, select the checkbox next to the mail account you wish to modify, and click Modify Email Account. This will bring you to the Email Settings page. To create an auto-responder, select...
How Do I Access Webmail from SMT6?
The easiest way to access your webmail is to visit yourdomain.com/webmail. To access webmail via the Website Management Tool: Login to, "My Account" at website-dev.ait.tools and go to the Hosting Management section Click the "Manage SMT" button (under, "Active Plans,"...
How Do I Manage Databases & Users in SMT6?
To create and manage your databases and database users, click on Databases from the main WMT panel. If you have MySQL installed on your server directly (only dedicated customers will have this option), you can manage your databases and users from the Mysql...
Why do I get the username and password prompt repeatedly when attempting to publish or connect live to the server with Frontpage 2000/2002/2003?
Any customer wishing to authenticate through Microsoft FrontPage, you must have Client for Microsoft Networks installed on your local workstation. This allows the workstation to send the user/password authentication using PAP (Password Authentication...