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If you are reviewing this Customer Service Library entry, your account may have been deactivated or in the process of being reviewed for deactivation. AIT's automated system, which includes our patent-pending technology, reviews the resources that your shared hosting...

These are the steps for creating a secure certificate. The customer submits the order to AIT using AIT's Online Customer Care Center AIT generates Certificate Signing request (CSR). AIT submits CSR to the Secure Server Authority. In most instances, this is...

There are many reasons why your images may not be resolving.  Here are a few quick things you can do to look for to remedy this problem. 1.  Confirm the path - Typically, the path you are specifying in your page may be incorrect. 2.  Spelling of...

AIT's services are WordPress compatible.  Below are a list of security features that we would like to pass on to help keep your WordPress site secure from attacks and problems which can cause downtime. Ensure you have the most recent version Upgrading to the...

Yes, ensuring that your data is available 24/7 is AIT's top priority.  In the event of a crisis, AIT can restore your data from our "Always On" disk-to-disk backup solution.  AIT's backup software offers comprehensive backup, restore, and recovery...

**NOTE:  If your MySQL database is on 216.117.152.174 or 216.117.144.36, then you will not see your MySQL data directory.  You will need to utilize phpMyAdmin to manage and manipulate your MySQL data. If your MySQL database is local to your web hosting...

Count.cgi stores the IP address of the last machine to view your site and only increments the counter if that IP address has changed. This is to ensure you get an accurate count by preventing someone from inflating  your counter by constantly refreshing the page. So,...

Open a Terminal, and type the following: $ ssh-keygen -t rsa -C "username" Where "username" is your username. Generating public/private rsa key pair. Enter file in which to save the key (/location/to/.ssh/id_rsa):  /home/location/to/.ssh/authorized_keys Enter...

While scp (secure copy) is on the server, we do not give customers access to this feature. However, we do give SSH access

To configure your log files, follow the steps below. Connect through FTP to your server. Change directory to your /usr/local/etc/httpd/conf directory. Ensure that you have file transfer in ASCII mode and download the httpd.conf file. Open up your httpd.conf file...