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How do I set up my Outlook and Outlook Express for Imail SMTP authentication?
To configure authenticated SMTP in Microsoft Outlook Outlook Express, follow the instructions below. This is necessary due to the fact that our Windows hosting environment, which uses Imail, requires SMTP authentication. If you are going to use Outlook or...
How do I block mail using the IMAIL system on my Windows Fully Managed Plan?
To block mail using the IMAIL system, please do the following: Login to IMAIL for your domain. (//domain.com:8383/ or //mail.domain.com:8383). Click on the drop down menu on the top bar beside Help and Logout. Select the option "Domain Processing Rules". From there...
Why does my Imail server connection timeout and disconnect?
When typing an e-mail through the Imail interface you may get a disconnection and/or timeout notice. This is a built in aspect of IMAIL, meant to implement a level of security as well as controlling server resources (not maintaining an active connection). Server...
Why do I get 530, Access Denied when trying to login to FTP on my Windows Fully Managed account?
This error can occur for a number of reasons that our support staff will be able to help you with. One thing that you can check on your own is that your password meets the minimum security requirements. If you have not updated your password recently, we now require...
How do I set up a search engine friendly redirect using a .htaccess?
Setting up a .htaccess 301 redirect can be confusing and difficult, however listed below are steps you can take to set up these redirects with ease. What is the .htaccess file? The Apache .htaccess 301 redirect is a server side redirect which is a permanent redirect....
Why has my ftp access been disabled?
If you are reviewing this Customer Service Library entry, your FTP access, web server logging, and SMTP services may have been limited. Why is AIT going to deactivate your FTP, SMTP and web server logging? The answer is simple. AIT has seen many customers, especially...
Why does my Password Protected Directory ask for my password twice before serving a file?
This can sometimes happen in AIT's Linux Fully Managed Accounts if the configurations are not setup properly. If the hostname under which you are accessing the server is different than the hostname specified in the ServerName <../mod/core.html> directive,...
How do I correct Live Stats on a Windows Fully Managed Account when current stats do not generate?
If your current stats are not shown in Live Stats, you may correct the issue by doing the following. Log into your stat server and verify that it is set up for log scans=0 (every 2 minutes). Uninstall and then reinstall stat server, remember to set log scan for every...
Does AIT support ASP.net application pages on my Fully Managed Windows server?
Yes. You can use ASP.net application pages on our Fully Managed Windows platform; however, there are a few configuration modifications that needs to be made. The folder you have uploaded the .aspx page to needs to be set to an Application Folder. The folder you have...
How do I add a domain mirror in SMT 6 web hosting control panel?
This FAQ is specifically built for adding a domain mirror or a domain that has the same content of an existing website. Login to the SMT-6 interface. Click on the, "Action" button for the top level domain in question. The WMT interface will open in a new window....