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Why are my images not showing up correctly on my website?
There are many reasons why your images may not be resolving. Here are a few quick things you can do to look for to remedy this problem. 1. Confirm the path - Typically, the path you are specifying in your page may be incorrect. 2. Spelling of...
Does AIT provide a backup solution for Fully Managed accounts?
Yes, ensuring that your data is available 24/7 is AIT's top priority. In the event of a crisis, AIT can restore your data from our "Always On" disk-to-disk backup solution. AIT's backup software offers comprehensive backup, restore, and recovery...
Where do I go to submit PTS tickets?
Log in to your Online Customer Care Center at https://order.aitcom.net/. On the left Menu go to Ticket Support under the Customer Service menu. Click on Submit Ticket, which is located at the top-center of the screen. Fill out the...
How do I increase the FTP quota for my virtual hosts on my Windows Fully Managed Account?
To change the FTP Quota, please follow the following steps: Log into your SMT as the Reseller account. Click on 'Web Services' Click on 'Manage' Click on 'Manage Account Quota' Select the domain name and click 'Edit Quota' Simply change the value and click...
How do I fix the error “530 Can’t set guest privileges” in FTP?
This error is a result of the directory path not being correct. To fix this, do the following. Login to your SMT 5.0 Select FTP services Then select the "manage" option. On the manage FTP services page, select the user that is receiving the error "530 Can't set guest...
How do I add FTP accounts through the SMT 5.0 for my Linux/Windows account?
Linux Fully Managed Accounts Login to your SMT. Go to the "Add" link under the "FTP Services" section. Click the "Create FTP Accounts" link. Enter the new user under "Username". Select the domain name from the drop down box. Enter a "Real Name" for this account to...
Why do I get 530, Access Denied when trying to login to FTP on my Windows Fully Managed account?
This error can occur for a number of reasons that our support staff will be able to help you with. One thing that you can check on your own is that your password meets the minimum security requirements. If you have not updated your password recently, we now require...
Why has my ftp access been disabled?
If you are reviewing this Customer Service Library entry, your FTP access, web server logging, and SMTP services may have been limited. Why is AIT going to deactivate your FTP, SMTP and web server logging? The answer is simple. AIT has seen many customers, especially...
How do I upgrade or downgrade my web hosting account?
To upgrade or downgrade an account, you may contact AIT Customer Service via phone at 1-877-209-5184 so we can assist you. Alternately, You may also log into the Online Customer Care Center, and select "Upgrade/Downgrade account". All Upgrades/Downgrades are done...
What is a 304 web server error?
The 304 error is somewhat misleading. The Apache logs it as an error, but it's really this: Someone visits your site today, and tomorrow, they go back to your site. When they do, their local system connects with your server, and then the server tells the local machine...