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How do I submit a support ticket for my AIT hosting plan or reopen a closed ticket?
Submitting A Support Ticket Proceed to http://website-dev.ait.tools/ and click "My Account" in the top left. At the login screen presented, enter your customer number and billing password that you set up when first creating the account in the returning...
Can AIT support IPv6 when it becomes widely used?
Yes. In short, AIT's systems are ready-made for IPv6. Our network is structured to work with IPv4 and IPv6 systems together. Most internet users will never even notice a change between IPv4 and IPv6. The more providers that support IPv6, then the more systems will...
How do I setup a dsn-less connection to my Access database?
Setting up a dsn-less connection is as simple as setting up a dsn through the cpanel or the SMT. However setting up a dsn-less connection allows you to place databases anywhere on your windows virtual server and map it accordinally. For older accounts (such as Power...
Where do I go to submit PTS tickets?
Log in to your Online Customer Care Center at https://order.aitcom.net/. On the left Menu go to Ticket Support under the Customer Service menu. Click on Submit Ticket, which is located at the top-center of the screen. Fill out the...
How do I get my server rebooted?
From time to time, your Self Managed Dedicated Server may need to be rebooted. If you are unable to reboot your server remotely, AIT's staff can reboot your server within 1 hour of receiving your reboot request. For faster service you can purchase...
What support do I receive with PPIS?
Web (Apache/IIS), FTP, SMTP/POP3, SSH AIT will ensure the installed service or application on your Dedicated Server is running at the time of the default install or configuration. If the default install or configuration fails due to any change from the default install...
How can I add an IP address to my Windows Dedicated Server?
** NOTE: This article is specifically for Windows Dedicated Servers where the customer has Administrator privileges. To add an additional IP address to a Windows Server, you need to first log in as administrator using Remote Desktop. Once you have logged in, do the...
How do I enable Adobe Flash on my Windows 2012 Server?
When installing Adobe Flash on Windows Server 2012, the website tells you that you already have it installed and just need to enable it. This is because Adobe thinks the operating system you are on is Windows 8. This is due to the User Agent being similar/the same. To...
How do I view my logs on my Fully Managed hosting account?
Linux Fully Managed Accounts Access logs are created anytime an individual or script accesses your site. Examining your access logs allows you to keep track of activity on your site by month, week, day and hour to monitor total hits, bytes transferred and page...
What are name servers and why do I need them?
Put simply, name servers are what ties a domain name to an IP address. You can obtain name servers from your hosting provider. Name server information would look something like: Name Server Host Name: ns0.some-company.com Name Server IP Address: ...