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Why has my ftp access been disabled?
If you are reviewing this Customer Service Library entry, your FTP access, web server logging, and SMTP services may have been limited. Why is AIT going to deactivate your FTP, SMTP and web server logging? The answer is simple. AIT has seen many customers, especially...
Why does my Password Protected Directory ask for my password twice before serving a file?
This can sometimes happen in AIT's Linux Fully Managed Accounts if the configurations are not setup properly. If the hostname under which you are accessing the server is different than the hostname specified in the ServerName <../mod/core.html> directive,...
How do I install Webmail v2.0 using the SMT 5.0 for linux?
As of August of 2005, AIT has released a 2.0 version of our popular webmail. This can be installed through the SMT 5.0 for Linux. This application allows more flexibility for customizations and has more features than version 1.0. To install this...
How do I view my logs on my Fully Managed hosting account?
Linux Fully Managed Accounts Access logs are created anytime an individual or script accesses your site. Examining your access logs allows you to keep track of activity on your site by month, week, day and hour to monitor total hits, bytes transferred and page...
How do I clear my logs on my Fully Managed Linux server?
How do I clear my logs on my Fully Managed Linux server? Your web server is set up to log all transactions to its files. These log files contain useful information about who is accessing your site and what information they are looking at. On a heavily accessed...
How often should I run the stats via Webalizer on my Fully Managed Linux Account?
AIT recommends that Webalizer statistics should be ran from the Apache server logs at least once a month. Doing so is not critical, however AIT recommends running Webalizer this often as it will allow your log files to be purged once a month. Webalizer pulls data...
Why does Webalizer return a “Cannot get necessary info” error when checking the statistics on my Fully Managed Linux hosting account?
This error will occasionally occur for the following reasons: The log files are not enabled for either the top level domain or for the virtual hosts. You need to login to FTP, and modify the httpd.conf file and turn the logs on for the domain in question. Here is an...
Why does Webalizer return a “Cannot get necessary info” error when checking the statistics on my Fully Managed Linux hosting account?
This error will occasionally occur for the following reasons: The log files are not enabled for either the top level domain or for the virtual hosts. You need tologin to FTP, and modify the httpd.conf file and turn the logs on for the domain in question. Hereis an...
How do I get my VH webalizer to show their logs and not mine?
After the install of a weblizer on a virtual host, a page will reside in the /www/htdocs/VIRTUALHOSTDIRECTORY/webalizer/ directory named index.html. This file has a link to run stats and view stats. Also on this page are links to view the raw access log and...
Why don’t my referers and searches show in webalizer?
To provide the referring agents and the search terms used in search engines to find your site (such as Google or Yahoo), you will need to change the Log format for your Linux web server. The Log format is what determines what information is available for webalizer....