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What do the different transaction types mean in my invoices, statements, and transaction logs?
For web hosting plans, there can be several different types of transactions that you may see on your account. When logged into the Online Customer Care Center , you will see transaction types on the statements, invoices, and transaction logs. The...
How do I transfer my domain from another hosting company to AIT?
This FAQ Entry exists because the word "transfer" is commonly used when referring to transferring the hosting of a domain from one web hosting provider to another. For example, some customers start hosting their sites with other web hosting companies, and then...
How do I get a paper statement for my records?
Web Hosting: There are two ways you can handle this for your Web Hosting account. You can either print up your monthly statement each month from your Online Customer Care Center, or you can ask for paper statements to be mailed to you. Please understand there is...
Does AIT support MX record changes?
Yes, AIT supports MX or Mail Exchange records in DNS for our fully managed customers. https://youtu.be/GiPJhYNE1Yo?t=18 If you are using AITDomains "Manage DNS" system: Login to the Domain Management Tool here:https://dmt.aitdomains.com/ Click, "Manage Domains."...
What is Phishing? How do I protect myself from it?
What is Phishing? Phishing is the act of sending an e-mail to a user while falsely claiming to be an established, legitimate enterprise in an attempt to scam the user into surrendering private information, which will be used for identity theft. The e-mail directs the...
Can I change my web hosting operating system?
Yes, you can move your domain name from one operating system to another. To move your account from one OS to another, login to the Online Customer Care Center at https://order.aitcom.net/. There are options inside of the Online Customer Care Center to...
How do I enable cookies in my browser?
A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. The main purpose of cookies is to identify...
How do I change my billing address, email address or phone number?
For Domain Registration Customers, you'll do this through the Domain Management Tool: Proceed to the DMT at https://dmt.aitdomains.com (or for Domain Resellers, proceed to https://yourname.nameservices.net) Login with your username/password. Click...
Does AIT provide a backup solution for Fully Managed accounts?
Yes, ensuring that your data is available 24/7 is AIT's top priority. In the event of a crisis, AIT can restore your data from our "Always On" disk-to-disk backup solution. AIT's backup software offers comprehensive backup, restore, and recovery...
How do I change the footer message in my Email Marketer Pro application?
From time to time, it may be necessary for you to re-brand or private label the Email Marketer Pro application. You may even want to put your own logo or name on the emails or website. Below are the quick steps to help you do so. Login to your Email...